Privacy Policy

Introduction

Lumivex is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our consulting services.

By using our services or website, you consent to the data practices described in this policy. This policy applies to information we collect through our website at lumivianed.pro and through our business consulting services.

For questions about this Privacy Policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request information about our services
• Engage our consulting services
• Communicate with us via email or phone
• Subscribe to our communications

The personal information we collect may include: name, email address, phone number, business name, job title, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions:

• Log data including IP address, browser type, operating system
• Usage data such as pages visited and time spent on site
• Device information including device type and unique identifiers
• Cookies and similar tracking technologies (see our Cookie Policy for details)

Legal Basis for Processing

We process your personal information based on:

• Your consent when you provide information voluntarily
• Contract performance when providing consulting services
• Legitimate interests in operating and improving our business
• Legal obligations under applicable Canadian laws

How We Use Your Information

We use the collected information for the following purposes:

• To provide and deliver our consulting services
• To respond to your inquiries and communicate with you
• To send service-related announcements and updates
• To improve our website and services
• To analyze usage patterns and optimize user experience
• To comply with legal obligations and protect our rights
• To prevent fraudulent or unauthorized activity
• With your consent, to send marketing communications

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, such as courts or government agencies.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of information on protected servers
• Access controls limiting who can view your information
• Regular security assessments and updates
• Employee training on data protection practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on the type of information:

• Contact inquiries: retained for 2 years after last contact
• Client engagement records: retained for 7 years after engagement completion
• Marketing communications: retained until you unsubscribe
• Website analytics: aggregated data retained indefinitely

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For detailed information about our use of cookies, please refer to our Cookie Policy.

You can control cookie preferences through your browser settings or our cookie consent tool.

Your Privacy Rights

Under Canadian privacy legislation (PIPEDA), you have the following rights regarding your personal information:

Right to Access

You have the right to request access to the personal information we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information, subject to legal retention requirements.

Right to Withdraw Consent

Where we process your information based on consent, you may withdraw that consent at any time.

Right to Object

You have the right to object to certain processing of your personal information.

Right to Data Portability

You may request a copy of your personal information in a structured, commonly used format.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Filing a Complaint

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada: